Updated: March 10, 2014 | 7:32 pm
Update: 7:00 PM MST AdvancedMD’s PM and EHR systems are fully functional at this time. We sincerely apologize for any impact this had within your practice operations. AdvancedMD will be issuing an event report via our system alert notification.
Update: 5:30 PM MST AdvancedMD has identified the cause of the login issue this afternoon. Our platform operations team is conducting final performance testing. At this time, we believe both the PM and EHR systems will be fully functional by 7:00 PM Mountain.
Update: 2:30 PM MST We have Isolated the issue and are well in to the steps required to resolve the issue. We will provide an ETA as soon as possible.
If you submit a web case you will get an e-mail when the system is back up.
We are currently experiencing an issue with our PM and EHR, We are working to resolve the issues as quickly as possible. We apologize for any inconvenience this may be causing.
Thank you for your understanding.
Posted: March 10, 2014 | 9:51 am
Posted in Resources
Updated: February 24, 2014 | 9:27 am
We are receiving reports of the application not displaying properly. If the application is not displaying correctly for you please make sure you are not in Compatibility view. Please follow the directions below to turn off Compatibility view.
1. Click on the Tools Command Bar button. (See screenshot below)
Note: if you don’t see the Tools Command Bar, Press and release the Alt button and the Tools Command Bar will appear.
2. Click on Compatibility View Settings. (See screenshots above)
3. To Remove a Website from the Compatibility View List in Internet Explorer
Select a listed webpage address that you want to turn off Compatibility View for, and click on the Remove button. (See screenshot below)
4.Make sure all of the check boxes at the bottom of the Compatibility Settings window are unchecked.
If you have completed all of the steps correctly the Compatibility view setting window will look like the image below.
5. Click on the Close button. (See screenshots above
Posted: January 20, 2014 | 11:10 am
Posted in Resources